Chinese tea by mail order for gift Kobe Taiwan Tea House －Ban-Li-Xiang

・Q. I haven’t received my order.
・Q. I received the different item from my order.
・Q. Can I cancel the item I ordered?

・Q. How long will it take to get my order?
・Q. How much is the shipping fee?

・Q. Until when do I have to pay?
・Q. How much will payment commission become?
・Q. Which bank account do I put money into?

・Q. Can I return the item if I haven’t opened it?

Q. I haven’t received my order.

A, It takes 4-5 days after shipping. Please contact us from ‘Inquiries’form if you don’t receive your item 5 days after shipping.

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Q. I received the different item from my order.

A, Please contact us from ‘Inquiries’ form. We need to check your order online.
In order to specify the customer's information, please fill in the form and input your telephone number and address.Make sure what you ordered, checking your confirmation email we sent you as ordering.

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Q. Can I cancel the item I ordered?

A, You can cancel the order if we haven’t shipped yet, but you might not in case the shipment has been already made.
Please contact us from ‘Inquiries’ form, and we will check the shipment condition.

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Q. How long will it take to get my order?

A, We usually ship on the next business day of the order.
We ship on the following business day in case you order on Friday or after 5p.m. on the day before holiday.
Please notify us if you don’t get the item 1 week after ordering.

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Q. How much is the shipping fee?

A, Free shipping for all goods in our shop.

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Q. Until when do I have to pay?

A, Make a payment within 1 week of your order.

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Q. How much will payment commission become?

A, Delivery-on-cash : 250yen in commission
NP payment after delivery : 200yen in settling commission
Bank charge : transfer fee

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Q. Which bank account do I put money into?

振込先　三菱東京UFJ銀行　神戸支店
口座番号　　普通　2457658
口座名義　　株式会社ヴォルテック　萬里香

振込先　ジャパンネット銀行　本店営業部
口座番号　　普通　7435857
口座名義　　株式会社ヴォルテック　萬里香

振込先　イーバンク銀行　タンゴ支店
口座番号　　普通　7012529
口座名義　　株式会社ヴォルテック　萬里香

When you use bank transfer, please mention your name and telephone number on the message column of bank's money transfer form. Bank charge is your responsibility.

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Q. Can I return the item if I haven’t opened it?

A, Within 7 days of delivery, the only unopened items can be returned.
Shipping costs is your responsibility if the return is not a result of our error.
Please contact us from ‘Inquiries’ form.
In order to return, we need to specify the customer’s information, so please fill in your information in the form..

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